Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information: name, email address, company name, job title, and phone number when you create an account or request a demo.
• Document data: documents you upload for processing through our platform. These are processed according to your selected data residency and retention policies.
• Usage data: information about how you interact with our platform, including features used, processing volumes, and performance metrics.
• Communication data: messages, feedback, and support requests you send to us.
• Payment information: billing details processed through our secure third-party payment providers. We do not store credit card numbers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Document Intelligence Platform and services.
• Process and analyze documents you submit according to your configured workflows.
• Send you technical notices, updates, security alerts, and administrative messages.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze trends, usage, and activities to improve user experience.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Data Security

We implement enterprise-grade security measures to protect your information:

• AES-256 encryption at rest and TLS 1.3 encryption in transit for all data.
• Role-Based Access Control (RBAC) with granular permissions and API key scopes.
• Immutable audit trail logging every action with actor, timestamp, and traceId.
• On-premise deployment option ensuring your data never leaves your infrastructure.
• Regular security assessments and penetration testing aligned with SOC 2 Type II criteria.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction.
• With service providers who assist in operating our platform (cloud infrastructure, payment processing), bound by confidentiality agreements.
• To comply with legal obligations, court orders, or governmental requests.
• To protect the rights, privacy, safety, or property of DIP, our users, or the public.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your personal data for certain purposes.
• Restriction: Request restriction of processing under certain circumstances.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy. Document data retention is configurable per your organization's policies. You may request deletion of your data at any time, and we will process such requests within 30 days, subject to legal obligations.

7. Cookies and Tracking

We use essential cookies to operate our platform and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings. We use Vercel Analytics for privacy-friendly, anonymized usage analytics.

8. International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where applicable.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: